Frequently Asked Questions
How do I get from the airport to Walt Disney World® Resort?
How do I make Reservations?
We would be very happy to help plan your vacation for you and your family. You're stress-free vacation experience is only a "mouse" click away! As your "Personal Travel Specialist" we will assist you in planning the vacation you've always dreamed of! . We are happy to provide a no obligation quote on travel packages for your magical vacation. We offer Personal Itinerary Planning at no extra charge!
I am already booked for my vacation. Can you still help me?
If you have already booked your vacation to Disney World, Disneyland or on a Disney Cruise, you can have the handling of your vacation switched to MouseTyme Vacations at the same cost you are paying now. We do not charge more for your vacation than Disney does. You can contact us and we will show you how to transfer the planning to us. We can make a difference in your travel planning. When you book your vacation with MouseTyme Vacations, all of your accommodations and reservations, right down to details for you. The best part is our service is FREE of service charges.
How do I get the room I want at the Walt Disney World® Resort?
If you have any special preferences, i.e. nonsmoking room, disabled room, room in a particular location, etc., call or fax the resort 4 days before you arrive to specify your requests. Guest Relations will do their best to get what you want at the Resorts.
What do I receive when I check in at my Walt Disney World® Resort?
A property map & transportation guide, World Update (gives park hours, information & must-see attractions), a mini guidebook, a resort newsletter, & your personalised Walt Disney World® Resort hotel ID.
What forms of payment are accepted in Walt Disney World® Resort?
Accommodations, dining, tickets & merchandise may be purchased with cash, traveler's checks (in US dollars), the TheDisney Visa® Card is the Official Card of the Walt Disney World® Resort. Traveler's checks, cash, MasterCard®, Visa®, Japanese Credit Bureau, Diners Club Card and Discover® Card are also accepted. Personal checks (if drawn on a US bank & presented with a valid driver's license & current major bank-issued credit card), & Disney dollars.
Can I do my banking while at Walt Disney World® Resort?
SunTrust, the official bank of Walt Disney World® Resort, offers full-service banking, including foreign currency exchange, in the lobby of the SunTrust building across from the Downtown Disney® Marketplace. Foreign currency exchange up to $50 is also available at Guest Relations at the four parks. Foreign currency exchange is also available at selected Walt Disney World® Resort. Automated Teller Service (ATM featuring Honor, Cirrus, & Plus systems) is available property wide (see guide maps for locations.
What are Disney Dollars?
Disney Dollars are available to buy dollar for dollar at Disney Stores, & in the Walt Disney World® Resort. You can use them like normal cash to pay for food, merchandise & recreation throughout Walt Disney World® Resort & in Disney Stores. They also make a nice souvenir!
How do I get around Walt Disney World® Resort?
Buses stop at every resort frequently, running to the major parks & to the TTC where you can get buses running to the other attractions & resorts. Monorails run from the three deluxe hotels to Magic Kingdom® Park & the TTC, where you can get a monorail to Epcot®. Boats go from certain resorts. For more detailed information see the transport page. If you don't want to use Walt Disney World® Resort transportation or you want to go offsite, bell services at the resort will call a taxi for you.
What time does the Walt Disney World® Resort transport start running?
The monorail and buses usually starts running two hours before the official park opening times on early-entry days & an hour and half on other days.
Note: The monorail and buses usually stops running two hours after closing.
Where can I meet my favourite characters?
Characters can be found throughout the parks. They can also be found at Character Meals, where you can spend more time with them.
What is Priority Seating?
Is not the same as a traditional reservation. "Priority Seating" is the term that Walt Disney World® Resort now uses for table service restaurant reservations. It is not a reservation, having a "priority seating" time at a Walt Disney World® Resort restaurant does not guarantee that an empty table will waiting for you when you arrive. It means that you will be given the first available table of the type you wish after your arrival. However, if several other people who have priority seating arrive before you (even if they have a later "priority seating" time), you'll have to wait in line.
Priority seating can be made 120 days in advance for restaurants in the Walt Disney World® Resort & Epcot®
Priority seating can only be made 60 days in advance for all restaurants inside Animal Kingdom® Theme Park (except Rainforest Cafe), Disney-MGM Studios and Magic Kingdom® Park.
At the Rainforest Cafe in the Animal Kingdom® Theme Park, priority seating can be made up to 30 days in advance for Breakfast, but only up to 7 days in advance for Lunch and Dinner.
For popular meals, like Character Breakfast at Cinderella's Royal Table you will need to book priority seating on the dot at 7am, 60 days beforehand.
Priority seating can be made by calling 407-939-3463
When is the best time of year to go?
January (except New Year's Day) until just prior to Presidents' week in February. The week following Labor Day until just prior to Thanksgiving week. The week following Thanksgiving until the week prior to Christmas.
After Presidents' week in February through early March. Late April through early June (except Memorial Day weekend). The first part of Thanksgiving week.
Highest Attendance: Presidents' week in February. Mid-March through Late April ("Spring Break"). Memorial Day weekend. Mid-June through Labor Day. Thanksgiving Day and weekend. Christmas week through New Year's Day.
What are the busiest days at the parks?
During regular attendance periods, the Parks tend to be the busiest on the following days
