Disney's Magical Express Service
If you are arriving by air, your vacation starts the moment you land. You won’t need to hassle with your luggage at baggage claim. As a Disney Resort Hotel Guest, Disney’s Magical Express is complimentary. Motor coaches take you from Orlando International Airport to your Disney Resort, while Disney takes your checked bags (excluding pet carriers) from the plane to your room. And when your vacation’s over, you
receive complimentary return transportation back to the airport. Disney's Magical Express service requires a separate reservation made at least 10 days prior to arrival. It is highly recommended that you pack a carry-on bag with any items that may be desired for use while awaiting delivery of luggage.
With this hassle free airport transportation service, Disney Resort Guests*:
- Attach the personalized luggage tags we send out and check your bags at your hometown airport.
- Bypass baggage claim when you arrive and board deluxe air-conditioned motor coaches to your Resort. Bags will be claimed and delivered directly to the room.**
- Save on transportation costs, tolls, and more - the service is complimentary during the Happiest Celebration on Earth.
- Guests traveling on participating airlines (domestic flights only) can receive their return airline boarding passes and check their luggage at their Disney Resort, bypassing airport check-in.
- Guests not traveling on participating airlines have their bags taken back with them on a deluxe air-conditioned motor coach from their Disney Resort to the Orlando International Airport.
- Must be booked at least 10 days in advance of hometown airport departure. Disney is unable to provide service without advance reservation with Disney's Magical Express. Pet carriers must be claimed and handled by Guests.
*This service is not available to Guests of the Walt Disney World Swan and Dolphin Hotels and the Downtown Disney® Resort Area Hotels.
**Luggage delivery may take up to 3 hours after the Guest has checked in. Therefore, it is highly recommended that you pack a carry-on bag with any items that may be desired for use while awaiting delivery of luggage.
Frequently Asked Questions
Are Disney’s Magical Express luggage tags included in my final documents? What do the luggage tags look like?
Disney’s Magical Express luggage tags are not included with the final documents; they are mailed with the Airport Transportation Booklet, which is mailed separately. The luggage tags feature a yellow background and a barcode that is unique to each tag. They are completely separate from the luggage tags included in Walt Disney Travel Company packages, or luggage tags attached by the airlines to indicate the arrival destination.
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When will I receive my Airport Transportation Booklet with luggage tags?
Approximately 45 days prior to your arrival, you or your Travel Agency will receive an Airport Transportation Booklet with the Guest’s name included. The booklet will contain general information and luggage tags that must be attached to the luggage prior to leaving home. Special delivery arrangements will be made for bookings made within 10 days of arrival.
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My Airport Transportation Booklet and luggage tags have not arrived. Can someone tell me if their Disney’s Magical Express documents have been mailed?
If for some reason you do not receive your booklet prior to departure, please be assured that you will still receive the full benefit of Disney’s Magical Express service. In lieu of your booklet, please print out a copy of the this document.
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I received my Airport Transportation Booklet, and the return flight information is not included. Does this mean we can’t use Disney’s Magical Express for our return to the airport?
Guests will still be able to use the service for their return. You will need to advise the Disney's Magical Express representative of your return flight information when you check-in at the Disney Welcome Center upon arrival at the Orlando International Airport.
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What is the cost for Disney’s Magical Express?
Disney’s Magical Express is a complimentary service offered to Walt Disney World® resort Guests.
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Do I have to fly on a participating airline in order to take advantage of Disney’s Magical Express?
No – Guests flying on any air carrier may utilize Disney’s Magical Express. Your motorcoach pick-up time should be approximately 3 hours prior to your scheduled flight departure time for domestic flights and 4 hours prior for international flights from Orlando International Airport. If your pick-up time is less than 3 or 4 hours prior, please call 1-866-599-0951. If you are unsure of your flight departure time, please call your airline directly to confirm this information.
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Can I book Disney’s Magical Express upon arrival at the airport?
No – In order to utilize Disney’s Magical Express, a reservation for the service must be booked prior to arrival.
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What are the hours of operation and location for the Disney Welcome Center?
The Disney Welcome Center is located on Terminal side B, Level 1. The hours are 6 a.m. to 11 p.m., but those hours will be extended to meet the flights of all Guests who have booked Disney’s Magical Express, even if a flight is scheduled to arrive after 11 p.m.
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Where do my clients go upon arrival if they arrive on the opposite side of the airport?
Guests should proceed to the B side before taking the elevator or escalator down to Level 1 of the main terminal.
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Will there be signs at the airport directing my clients to the Disney Welcome Center?
No – The airport will not allow Disney to post directional signs. Cast Members will be located on Level 2 on both the A and B sides of the airport to assist with directions.
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Can Guests book Disney’s Magical Express while on property for their return to the airport?
Yes – Guests should contact their Resort Front Desk for assistance.
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Can I book a “luggage-only” transfer for my clients?
No – To utilize Disney’s Magical Express, Guests must participate in both the motorcoach transportation and the luggage transfer services.
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Who do I contact if there is a change to their flight information?
Before arriving to the Walt Disney World® Resort, plese call the same number used to make their room reservation. Once checked-in, Guests should contact their Resort Front Desk for assistance.
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What if I do not receive their Airport Transportation Booklet prior to departure?
If you do not receive the booklet prior to departure, please be assured that they will still receive the full benefit of Disney’s Magical Express service. Proceed - upon arrival to the Disney Welcome Center located on the B side on Level 1 of the main terminal building at Orlando International Airport.
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Will the motorcoaches accommodate wheelchairs?
Yes – However, Guests need to indicate this at the time of booking.
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Will Disney’s Magical Express provide wheelchairs at the airport upon arrival?
No – If Guests need wheelchair assistance upon arrival to Orlando International Airport, they should arrange this directly with their airline.
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Can I traveling with a crated animal use Disney’s Magical Express?
Service animals are permitted to travel on the motorcoach with their owner; but unfortunately, no other pets are permitted to ride on the motorcoach with Guests. Guests wishing to travel with their pets will need to make other transportation arrangements.
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What do I do if I miss my flight into Orlando? What happens to my luggage if it should arrive on another flight before they arrive?
Guests are advised in their Airport Transportation Booklet to call Disney’s Magical Express Guest Services if they experience flight delays on their day of arrival. Disney Representatives will retrieve their luggage and confirm the Guest’s arrival before transferring it to their resort.
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How is delayed luggage handled?
Disney’s Magical Express tracks all tagged luggage. When Guests arrive at the Disney Welcome Center, they will provide the number of items checked with the airline. This information is used to confirm that all of the luggage has been received by the airline.
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Where are the motorcoach drop-off locations when traveling back to the airport?
There are motorcoach drop-off locations in all four quadrants of the airport (Gates 1-29, 30-59, 60-99, and 100-129).
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Are car seats allowed on the motorcoaches?
No – Car seats are not permitted on the motorcoaches and must be stowed underneath the motorcoach.
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Do international clients have to claim their luggage?
If the Orlando International Airport is the first point of entry into the United States, Guests will follow the U.S. Customs & Border Protection process and claim their luggage upon disembarking the airplane. Once they have completed this process they will proceed to the Disney Welcome Center. Their luggage will be transferred to the Baggage Claim area, where Disney will collect it if tagged with Disney’s Magical Express luggage tags. If Guests have already completed the U.S. Customs & Border Protection process in another U.S. city or before entering the U.S., they will proceed directly to the main Terminal building; and Disney will claim their luggage.
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What is the Resort Airline Check-In Service?
This service is offered to Guests staying at select Walt Disney World® resorts departing on participating airlines from the Orlando International Airport. This service allows Guests to check their luggage and receive their airline boarding passes at their Disney Resort. At this time, the service is only available to those Guests flying domestically, including Puerto Rico, on select airlines. Guests may pre-register for this service at the Welcome Center, located on Level 1 Side B of Orlando International Airport.
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Can I pre-register for the Resort Airline Check-in Service?
Yes, guests can pre-register at the Disney's Magical Express Welcome Center at the Orlando International Airport. In order to pre-register, there must be at least two calendar days prior to the Guest's departure date to allow for processing time. Therefore, Guests with one-night stays will not be eligible to pre-register, but they may still go to the desk to use the service. Guests may go to the Resort Airline Check-In desk even if they opt not to pre-register at the welcome center.
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What airlines participate in the Resort Check-In Service?
Alaska Airlines, American Airlines, Continental Airlines, Delta Air Lines, JetBlue Airways, Northwest Airlines, United Airlines/Ted, and AirTran Airways.
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How does the Resort Airline Check-In Service work?
Guests can check-in at any time on their day of departure as long as it is not less than 3 hours prior to their flight departure time. A valid government issued ID and Key to the World Key are required to participate and all members of the party must be present.
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Is there a cost for Resort Airline Check-In?
For qualified Disney Resort Guests, this service is complimentary.
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Which resorts offer Resort Airline Check-In?
Resort Airline Check-In is offered at all Walt Disney World® owned and operated resorts with the exception of Disney’s Hilton Head Island Resort and Disney’s Vero Beach Resort. Resort Airline Check-in is also not available at the Walt Disney World Swan and Dolphin or the Downtown Disney® Area resorts.
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Is the Resort Airline Check-In service operated by the Walt Disney World® Resort?
No – A third-party company approved by the Transportation Security Administration (TSA) operates the Resort Airline Check-In on behalf of the participating airlines.
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What are the hours of operation for Resort Airline Check-In?
Seven days a week, 5 a.m. to 1 p.m. If Guests cannot check-in during these operating hours, they will need to check in directly with their airline upon arrival at the Orlando International Airport.
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Do I have to utilize Disney’s Magical Express to participate in the Resort Airline Check-In?
No – This service is available to select Walt Disney World® resort Guests who are flying domestically on participating airlines departing from the Orlando International Airport. They may take any transportation back to the airport they choose.
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Can a guest departing for an international destination utilize Resort Airline Check-In?
At this time, the service is only available to Guests flying domestically (including Puerto Rico and the U.S. Virgin Islands). Guests flying internationally will need to check in directly with their airline at the Orlando International Airport.
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What services can be provided to Guests at the Resort Airline Check-In Desk?
The Resort Airline Check-In desks can provide some of the same services as the airline ticket counters at the airport, including checking seat assignments, and verifying flight information and status. The Resort Airline Check-In Desks cannot make any changes to flight arrangements or make new flight reservations.
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How does the Transportation Security Administration (TSA) contact Guests if questions arise during the luggage screening process at the airport?
The TSA will contact the guest via the air carrier.
